Terms of service
Terms & Conditions – Belle Paperie
1. Scope of These Terms
These Terms & Conditions explain how we supply our products to you, outline your rights, and provide important information about ordering, delivery, and returns. Please read them carefully before placing an order.
2. About Us
2.1 Company Information
This website is operated by Belle Paperie. References to “we”, “us”, or “our” throughout these Terms refer to the business trading under this name. Belle Paperie is a sole trader business operated by Chenelle Holmes. The business trading address is 9 Midgeley Road, Baildon, BD17 7LR. You can contact us at info@bellepaperie.co.uk.
Our website provides access to our products, services, and related content, all of which are offered subject to the Terms set out below.
2.2 Use of Our Website
By accessing our website or placing an order, you agree to comply with these Terms. These apply to all users, including customers, visitors, and contributors.
If you do not agree with any part of these Terms, you must not use our website or services.
By placing an order, you confirm that you are legally able to enter into a contract (for example, that you are of legal age in your country).
You agree not to misuse the website, including introducing harmful code such as viruses or engaging in unlawful activity. Breaching these Terms may result in termination of access to our services.
Some information you provide (excluding payment details) may be transmitted across networks. Payment information is securely encrypted.
2.3 Contacting Us
You can reach us at:
info@bellepaperie.co.uk
2.4 How We Contact You
We will contact you using the details you provide when placing your order, such as your email address or phone number.
3. Orders
3.1 Placing an Order
Orders are placed via our website. Products may be customised using available options before adding them to your basket. To complete your purchase, follow the checkout process and submit payment.
3.2 Order Acceptance
Your order is confirmed once we send you an acceptance email. At this point, a contract is formed between you and Belle Paperie. Please ensure all information, including personalisation details, is correct before completing your order.
3.3 If We Cannot Accept Your Order
Occasionally, we may be unable to accept an order. This may be due to stock availability, pricing errors, product withdrawal, or delivery limitations. If this happens, we will notify you and issue a refund.
3.4 Order Reference
Each order is assigned a unique reference number, which will be included in your confirmation email. Please use this when contacting us.
3.5 Production Times
Estimated production times are shown on each product page. Where multiple items are ordered, the longest stated timeframe will apply to the full order.
3.6 Personalisation – Text
Where personal details are required, these must be provided at checkout or shortly after via email. If information is missing or incorrect, production may be delayed. We are not responsible for delays caused by incomplete or inaccurate details.
3.7 Personalisation – Images
Uploaded images must be in JPEG format. For best print quality, images should be high resolution (ideally 300 DPI or at least 1000 pixels on the shortest edge). Lower quality images may affect the final result.
3.8 Artwork Proofing
For customised items, a digital proof will usually be provided before printing. You are responsible for reviewing and approving all content, including spelling and accuracy.
3.9 Approval of Artwork
Once you approve your artwork proof, you are confirming that all details are correct, including spelling, layout, grammar, and content. Belle Paperie cannot accept responsibility for any errors identified after approval, and no refunds or reprints will be issued for mistakes that were approved prior to printing.
4. Product Information
4.1 Colour Representation
We aim to display product colours accurately; however, variations may occur depending on screen settings. Printed colours may differ slightly from on-screen images.
4.2 Packaging
Packaging may vary from the images shown on our website.
4.3 Materials and Finish
Due to the nature of handmade or natural materials, small variations between items may occur and are not considered defects.
4.4 Availability
Products may be withdrawn or become unavailable at any time.
4.5 Assembly
Items are supplied unassembled unless otherwise stated. Assembly may be available at an additional cost. Each individual product will detail whether the item comes assembled.
4.6 Postage Guidance
We cannot advise on postage costs for forwarding your stationery. It is your responsibility to ensure correct postage is applied when sending items onward.
4.7 Acceptable Use
Products must be used for lawful purposes only. You agree not to use or distribute them in a way that breaches any laws. You accept responsibility for any consequences resulting from misuse.
4.8 Product Queries
For any questions or concerns, please contact us by email.
5. Pricing & Payment
Prices may change without notice. The price you pay will be the one displayed at checkout.
5.1 Pricing Errors
If a product is incorrectly priced and the error is obvious, we may cancel the order and refund you.
5.2 Payment
Payment must be made in full at the time of ordering using the available payment methods.
5.3 Deposits
In certain cases, we may offer a deposit option to secure a production slot. Deposits are non-refundable but can be applied to a future order.
6. Promotions
Promotions apply only under the stated conditions and cannot be used retrospectively. Only one discount can be applied per order unless stated otherwise. Promotional codes cannot be exchanged for cash and may be withdrawn at any time.
7. Delivery
Delivery costs and options are shown at checkout. Delivery times refer to shipping only and do not include production time. We are not responsible for delays caused by circumstances beyond our control.
International Delivery
For orders outside the UK, you may be responsible for customs duties and taxes. We are not liable for these charges or for any issues arising from international regulations.
8. Gift Cards
Belle Paperie e‑gift cards are non‑refundable and cannot be exchanged for cash. No physical card will be issued. E‑gift cards are valid for 36 months from the date of purchase, after which any remaining balance will expire. Gift cards can be emailed directly to the recipient or sent to the purchaser to forward at their convenience. Please treat your e‑gift card as you would cash, as Belle Paperie cannot replace lost or deleted codes.
9. Cancellations, Returns & Refunds
Personalised Items – Legal Notice
Under the Consumer Contracts Regulations 2013, personalised or bespoke goods (including items customised with names, dates, or specific event details) are exempt from the standard 14-day cancellation period.
By placing an order for personalised items, you acknowledge that these products are made to your specification and cannot be cancelled, returned, or refunded once production has begun, except where the item is faulty or incorrect due to our error.
Faulty or Incorrect Items
Issues must be reported within 7 days of delivery. We will assess and offer a replacement or refund where appropriate.
Your Right to Cancel (Non-Personalised Items)
For non-personalised goods, you have the right to cancel your order within 14 days of receiving your items, in line with the Consumer Contracts Regulations.
To exercise this right, you must notify us in writing (via email). Items must be returned unused, in their original packaging, and in a resalable condition.
Personalised products cannot be returned unless faulty.
Cancellation Charges
-
After 24 hours: £50 fee
-
After design work: 50% charge
-
After artwork approval: no refund
How to Cancel
Email us with your order details. Approved refunds will be processed within 14 business days.
Return Costs
Return postage is your responsibility unless the item is faulty. Returns must be authorised in advance by contacting us via email. We will provide you with the correct return address and instructions. Items returned without prior approval may not be accepted or processed.
10. Personal Data
Your personal data is handled in accordance with our Privacy Policy.
11. Usage
Products are intended for personal use only. We are not liable for business-related losses.
We may use images of your order for marketing purposes, but will not display sensitive personal information.
12. Errors and Updates
We reserve the right to correct any errors or update information on our website without notice.
13. Third-Party Tools
We may provide access to third-party tools, which are used at your own risk and subject to the provider’s terms.
14. Intellectual Property
All designs, images, and content remain the property of Belle Paperie and may not be used without permission.
You are responsible for ensuring that any materials you provide do not infringe copyright.
15. Submissions
Any feedback, ideas, or content you share with us may be used by us without restriction.
16. Events Beyond Our Control
We are not liable for delays or failures caused by circumstances outside our control, such as natural disasters, strikes, or technical failures.
16. Legal Terms
Liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.
Subject to this, Belle Paperie shall not be liable for:
- any loss of profit, business, or revenue
- loss of opportunity or business interruption
- any indirect or consequential loss
Our total liability to you for any loss or damage arising from your order shall not exceed the total amount paid for the products.
Transfer of Terms
We may transfer our rights under these Terms. You may only transfer yours with our consent.
Governing Law
These Terms are governed by English law.
Changes
We may update these Terms at any time. Continued use of our website indicates your acceptance.
Important Note
Nothing in these Terms affects your legal rights under UK consumer law.
Last Updated
This policy was last updated on 11 June 2026