Shipping policy

1. Overview
This Shipping Policy outlines how Belle Paperie processes and delivers your orders. It explains production timelines, delivery options, and what to expect once your order has been placed.

2. Order Processing
2.1 Production Time
All of our stationery is made to order. Estimated production times are provided on each product page and begin from the date your order is confirmed.

For personalised items, production will begin only once all required information has been received and (where applicable) artwork has been approved.

2.2 Multiple Items
If your order includes more than one product, the longest stated production timeframe will apply to your entire order.

2.3 Delays Due to Information or Approval
Delays in providing personalisation details or approving artwork proofs may extend the overall processing time. We are not responsible for delays resulting from late responses.

3. Delivery Options
3.1 Shipping Methods
Available delivery options will be displayed at checkout, along with estimated delivery times and costs.

3.2 Delivery Timeframes
Delivery timeframes refer to the time taken for your order to arrive once it has been dispatched. These times do not include production or processing times.

3.3 Dispatch Confirmation
You will receive confirmation once your order has been dispatched. This may include tracking information where available.

4. UK Delivery
We offer delivery throughout Mainland United Kingdom. Delivery times and pricing will vary depending on the option you select at checkout.

5. International Shipping
5.1 Availability
We ship to selected international locations. If your country is not available at checkout, please contact us to enquire about delivery options.

5.2 Customs and Import Charges
Orders shipped outside the UK may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are determined by the destination country.

We are not responsible for any delays or additional charges caused by customs processing.

6. Delivery Delays
While we aim to meet all estimated delivery timeframes, delays may occur due to factors outside our control, including postal service disruptions, customs processing, or peak seasonal demand.

Belle Paperie is not liable for delays caused by third-party delivery services or events beyond our reasonable control.

7. Incorrect Delivery Details
It is your responsibility to ensure that all delivery information provided at checkout is accurate and complete.

We are not responsible for orders that are delayed, lost, or misdelivered due to incorrect or incomplete address details provided by you.

8. Missed Deliveries
If a delivery is missed and returned to us, additional postage charges may apply to resend your order.

9. Lost or Delayed Orders

9.1 Lost Parcels
If your order has not arrived within the expected timeframe, please contact us so we can investigate with the delivery provider.

9.2 Investigation Timeframes
We may need to allow time for the courier to complete their investigation before issuing a replacement or refund.

10. Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery with details and, where possible, photographs of the damage. We will review the issue and provide an appropriate resolution.

11. Contact
If you have any questions regarding shipping or delivery, please contact us at:
info@bellepaperie.co.uk

12. Important Note
This Shipping Policy should be read alongside our Terms & Conditions and Returns & Refunds Policy.

Last Updated

This policy was last updated on 11 June 2026