Refund policy

1.Returns for Non-Personalised Products
Return Window
You must notify us within 14 days of receiving your order if you wish to return a non-personalised item.

Condition of Items
To qualify for a return, all items must be unused, in their original condition, and returned in their original packaging (including tags where applicable).

How to Request a Return
To initiate a return, please do this through your account > orders or email us at info@bellepaperie.co.uk with your order details and reason for return. Please note: returns sent without prior authorisation will not be accepted.

Return Costs
Unless your item is faulty or has been incorrectly described, return postage costs are your responsibility. We recommend obtaining proof of postage, as Belle Paperie cannot be held responsible for items lost in transit.

2. Items Not Eligible for Return
Personalised or Bespoke Products
Items that have been customised or created to your specifications (such as those including names, dates, or venue details) are non-returnable and exempt from the right of withdrawal, unless they are faulty or incorrect due to our error.

Sale Items & Gift Cards
We do not accept returns on sale items or gift cards, unless they are faulty or misdescribed upon arrival.

3. Damaged, Faulty, or Incorrect Items
Inspection Upon Delivery
Please check your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us via email within 7 days so we can resolve the issue promptly.

Refunds or Replacements
Where appropriate, we will offer either a replacement or refund. The method of resolution will be determined at our discretion.

4. Refunds for Approved Returns
Processing Returns
Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 14 business days.

Refund Delays
Please allow additional time for your bank or card provider to process the transaction.
If you have not received your refund within 14 business days of approval, please contact us.

5. Order Cancellations
How to Cancel
All cancellation requests must be submitted by email/requested through your account.

Cancellations After 24 Hours
If you cancel your order more than 24 hours after placing it, a £50 administration fee will be deducted from your refund.

After Design Work Has Started
If personalised artwork or designs have already been created, a 50% design fee (based on your order value) will be retained.

After Artwork Approval
Once artwork has been approved for print, cancellations are no longer possible and the full order value is non-refundable.

Cancellation Refund Timeframe
If your cancellation is accepted, your refund will be processed within 14 business days, subject to any applicable fees. If you have not received your refund after this time, please contact us.

6. EU Customers – 14-Day Cooling-Off Period
Applicable Orders
If you are based in the European Union, you may have the right to return certain non-personalised items within 14 days of receipt, without needing to provide a reason.

Exclusions 
This right does not apply to:

• Personalised or bespoke items, these are non-returnable and exempt from the right of withdrawal.

• Products exempt under local consumer regulations

Returned goods must be unused, in original packaging, and accompanied by proof of purchase.

7. Important Information
Relationship with Terms & Conditions
This policy outlines key information from our full Terms & Conditions. In the event of any discrepancy, the full Terms & Conditions will take precedence.

Your Legal Rights
Nothing in this policy affects your rights under UK law, including the Consumer Rights Act 2015.

Contact Us
If you have any questions about returns, refunds, or cancellations, please email:
info@bellepaperie.co.uk