Frequently Asked Questions
Do you offer custom designs?
Yes — we offer two services.
Semi-custom designs - This is where our pre-designed collections shine through. Every piece is customisable with colours and personalised with your text for a truly special piece.
Bespoke Service - If you’d like a bespoke design created for your wedding, please get in touch via our enquiry form and I would be more than happy to discuss and guide you through the process. This is where you will get a truly unique one of a kind wedding stationery package.
How long does production take?
If you are ordering from one of our signature collections, production time is noted on each individual item as this can vary however, handmade items such as deckled edge invitations can typically take 3-4 weeks. If you need your order sooner, please contact us - we can often accommodate rush orders.
If you are using our bespoke service, this will depend on your requirements and you will be given timescales throughout the process.
Do you send proofs before printing?
Yes — We will send a digital proof of your design for your approval within 7 days of receiving your personalisation information (if this is submitted via our website when paying, the 7 days will apply from the date your order is placed).
Do you ship internationally?
Yes — we ship worldwide. Shipping costs are calculated at checkout, and delivery times vary depending on location.
What if I need to make changes after ordering?
Design changes (up to 2) can be made during the proofing stage. Any more than 2 changes, an additional design fee may be charged. Once you approve your final proof, changes can’t be made without additional printing costs.
Do you offer matching stationery?
Yes — we create full suites including invitations, RSVP cards, menus, place cards, table numbers, signage, wax seals and more. Everything can be designed to match perfectly.
What is your return policy?
Please see our full refund policy here.